Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

Recommended on 1 episode:

Eric Adams Has a Message for the Democratic Party

In July, Eric Adams narrowly won the Democratic nomination for mayor of New York, making him the odds-on favorite to win in November. And he won the nomination by running directly against the verities of today’s progressives: asserting that the police are the answer, not the problem; that “defund the police” misjudged what communities of color actually want; that Democrats had lost touch with the multiracial working-class voters they claim to represent. Adams won on that message. He won in deep-blue New York City. It’s made him a national figure, and he’s been emphatic on what that means. “I am the face of the new Democratic Party,” he said. And “if the Democratic Party fails to recognize what we did here in New York, they’re going to have a problem in the midterm elections and they’re going to have a problem in the presidential election.” When politicians become national stories, they often release, or rerelease, a book. Adams is no exception. But instead of a campaign manifesto or an autobiography, “Healthy at Last” is a book about the health benefits of plant-based eating. “Outspoken vegan” isn’t a political identity I tend to associate with ambitious politicians at odds with the progressive wing of the Democratic Party, but that’s Adams for you. He doesn’t shy away from a fight. In this conversation, Adams and I talk about the fights he is picking, or will have to pick, in the coming years: with progressives who he thinks have lost their way, with police unions he wants to reform, with wealthy communities where he wants to build more housing, with critics who think plant-based eating is a hobby for foodie elites and with voters who may not be willing to wait for Adams’s “upstream” approach to social problems to pay off.

Books recommended:

• 📕  Healthy at Last: A Plant-Based Approach to Preventing and Reversing Diabetes and Other Chronic Il lnesses by Eric Adams
• 📘  Breaking The Habit of Being Yourself: How to Lose Your Mind and Create a New One by Dr. Joe Dispenza
• 📗  You Are the Placebo: Making Your Mind Matter by Dr. Joe Dispenza
• 📙  Upstream: The Quest to Solve Problems Before They Happen by Dan Heath
• 📕  Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear

Eric Adams Oct. 1, 2021 5 books recommended

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